KeyPoint Credit Union uses an industry-leading, advanced fraud detection system called Falcon to protect your signature-based check card transaction and PIN based transactions. Falcon learns your purchase patterns, comparing real-time authorization data with your individual card behavior and existing trends.
When you use your check or credit card, Falcon quickly analyzes the transaction, and if necessary, forwards it to an analyst for review. Depending on the transaction, the analyst may call you to verify the transaction activity.
These security benefits are available 24 hours a day, seven days a week.
If you plan to travel and want to avoid reviews of your transactions by the Falcon system, please call (877) 505-8474 and we will suspend monitoring during the period you state.
If you receive a call from the Falcon fraud analysts, they will identify themselves as calling on behalf of KeyPoint Credit Union.
Remember, you will NEVER be asked to give the following information:
- Account number
- PIN (Personal Identification Number)
You will only be asked to verify specific transactions on your account. If you are asked for your card or account information, please contact us immediately by calling (888) 255-3637.